You’ll have a chance to make a real difference for our customers as our Customer Success Manager.  This is a critically important position, because you’re the public face of our business.  You’ll represent and practice our values with our customers: empathy, service, and kindness.  Can you empathize with a customer having a hard day?  Can you serve them and treat them with kindness?  This position is for you.

What you'll do:

• Onboarding and educating customers about the software
• Resolve open tickets and improve customer satisfaction
• Diagnose and resolve complex technical and product functionality issues
• Test and reproduce issues to determine the cause of the problem
• Document any software deficiencies in case notes to provide to the development team
• Develop and manage documentation on troubleshooting and issue resolution
• Work with customers and internal personnel on performing and supporting customer upgrades
• Maintain relationships and open lines of communication with other departments
• Stay up-to-date with product changes and direction

What we're looking for:

• Organized and self-motivated
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Time management and interpersonal skills
• Associates Degree preferred
• 1-2 years Customer Support experience in software preferred

Equal Opportunity Employer

Caperno is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  Caperno is committed to equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Caperno are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, family or parental status, age, gender identity, or sexual orientation.  Caperno does not tolerate discrimination or harassment based on any of these characteristics.

To apply, please email your resume and cover letter to careers@caperno.com.

You’ll grow and adapt our sales operation by listening with empathy to customers needs, wants and desires. You’ll build out our sales team, hiring appropriate self-starting and passionate sales executives, onboarding them, training them, and measuring and managing their success.

What You’ll Do:

• Recruit, hire, onboard and retain sales team: Inspire, empower, coach and motivate, while pairing business and revenue objectives with appropriate growth initiatives.
• Train new hires on sales process, ensure standards of success are clearly articulated.
• Manage team operations and resources to deliver profitable growth
• Define optimal sales force structure
• Define and oversee sales staff compensation and incentive programs to motivate the sales team to achieve sales targets
• Consistently deliver revenue targets – ensuring company revenue goals, and objectives are achieved quarter over quarter and year over year.
• Review monthly departmental financial P&L, productivity results and goals.
• Accurately forecast quarterly, and annual revenue numbers, dedication to the number.
• Direct sales activities set expectations, provide mentorship, prioritize efforts, hold the team accountable for building pipeline and executing each phase of the sales cycle.
• Work with your team for the most efficient use and deployment of resources; collaborate with sales engineering, partners, marketing and engineering teams to create a seamless customer experience.

What we’re looking for:

• Bachelor's degree. MBA preferred,
• 5+ yrs experience successfully selling technical products,
• 3+ years’ experience building and leading front-line sales teams; ability to grow and scale upward with the company; second line management experience a plus.
• Track record of consistently meeting/exceeding sales quotas personally and as a sales leader,
• Successful experience building a go-to-market strategy and corporate sales plan
• Successful experience closing 6 & 7-figure deals
• Successful experience hiring and onboarding sales representatives
• Excellent leadership and influencing skills; ability to build strong business partnerships both outside, and within the organization.
• Skilled at business planning and diligent at measuring and communicating progress towards the plan, identifying roadblocks, and coming up with appropriate solutions.
• Highly professional persona and polished demeanor. Strong verbal/written communication and presentation skills; effective at delivering executive level presentations.
• Success adapting in fast-growing and changing environments.

Equal Opportunity Employer

Caperno is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  Caperno is committed to equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Caperno are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, family or parental status, age, gender identity, or sexual orientation.  Caperno does not tolerate discrimination or harassment based on any of these characteristics.

To apply, please email your resume and cover letter to careers@caperno.com.

As a Software Architect at Caperno, you’ll help drive the design, implementation, support and administration of our enterprise software platforms. You’ll provide critical support with system enhancements, patches, testing, and rollouts.

What you’ll do:

• Continuously improve the client experience through thoughtful and planned software development and workflows
• Collaborate with other departments to design and implement improved technical workflows and operational processes
• Proactively analyze enterprise systems functionality and recommend solutions with high impact to the client experience or create operational efficiencies
• Quickly learn new software and technologies when added to the enterprise list of applications
• Enhance user experience by implementing solutions that incorporate mobility through tablet and smart phones
• Organize collected company and client data in a manner that produces true business intelligence or client intelligence insights
• Manage CRM, including support requests and administrative needs of all users, by providing prompt and complete resolution to technical challenges and business issues
• Participate in roadmap development and prioritization in partnership with business team and stakeholders
• Enhance architecture of product platform
• Understand business functions deeply and work hand in hand with internal teams to analyze performance of the business and recommend improvements to critical business processes
• Proactively identify, drive, and build improvements, enhancements, and system customizations that solve business needs
• Design and build reporting dashboards unique to departments
• Develop and prioritize the product roadmap in partnership with team members
• Ensure all modifications follow the change control process including changes in sandbox environments, testing, and sign-off
• Design, develop and maintain complex applications including customizations and integrations
• Expand professional development in meaningful and impactful ways
• Actively engage in available training and education programs
• Proactively document architecture decisions and perform effective knowledge transfer to teammates

What we’re looking for:

• A bachelor’s degree from an accredited college or university in a technical or business discipline
• 10+ years of experience as an applications developer
• Track record of promotion
• Broad coding background including expertise in C, C++, C#, Java, HTML, CSS, JSON, Web Services, and Python
• Familiarity with database technologies (e.g., Oracle, MySQL, Microsoft SQL Server)
• Excellent verbal and written communication skills, including an ability to effectively communicate with both business and technical teams
• Ability to handle competing priorities in a fast paced, deadline driven environment
• United States work authorization

Equal Opportunity Employer

Caperno is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  Caperno is committed to equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Caperno are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, family or parental status, age, gender identity, or sexual orientation.  Caperno does not tolerate discrimination or harassment based on any of these characteristics.

To apply, please email your resume and cover letter to careers@caperno.com.

As Caperno’s Senior Machine Learning Engineer, you’ll be responsible for supporting our framework and continuing to improve our system, with input from marketing, sales, and the senior executive team.

What you’ll do:

• Lead exploration, design, and execution of ML models and frameworks that deliver value to our users
• Work closely with ML engineers, software developers, and product managers to take ML-powered services from inception to production
• Apply modern software and data-engineering stacks along with Caperno’s vast computing resources to enable training, deployment, and lifecycle management of models
• Develop new APIs/Microservices and deploy them into production at scale
• Push the performance and lead ongoing improvements of your products
• Mentor and guide other specialists
• Work together with work mates on code reviews, knowledge share, & hackathons.
• Have outstanding opportunities for career growth and learning in a fast-growing, forward-looking company

What we’re looking for:

• Bachelor’s degree in Computer Science or related
• Experience developing software systems or use of machine learning algorithms in real-life products
• Verifiable experience with an object-oriented language such as Java, Python, Scala, etc.
• Curiosity about or experience with machine learning methodologies and tools (e.g. PyTorch, Scikit-learn, Keras, TensorFlow, etc.)
• Must be a teammate with strong communication and interpersonal skills
• Minimum 5 years experience with Agile methodologies
• Minimum 7 years experience working with Product Managers and understanding business requirements
• Writes modular, idiomatic, and stylistically consistent code that is easy to read and is well documented. Finds creative ways to reduce toil & proactively automate common tasks
• Provides thoughtful, productive, and humble code review feedback that is seen by teammates as a significant improvement
• A strong sense of ownership and a persistent desire to grow and lead beyond the scope of the current role
• Comprehensive understanding of object-oriented programming and design patterns
• Experience with unit testing tools and integration tests tools
• Experience designing and developing business applications

Equal Opportunity Employer

Caperno is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  Caperno is committed to equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Caperno are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, family or parental status, age, gender identity, or sexual orientation.  Caperno does not tolerate discrimination or harassment based on any of these characteristics.

To apply, please email your resume and cover letter to careers@caperno.com.